Vodafone Essar announced that it has cemented a 5 year deal IT outsourcing deal with IBM . This deal could be valued at up to $ 1 billion. The constant acquisition and scaling were very disruptive to the company’s IT policies and processes as every company they acquired had processes and policies of their own. This was a problem because the company was catering to as many as 23 separate circles. These operations had to be streamlined. The company then outsourced all it IT processes and operation over to IBM in its entirety. That deal was valued at 400 million INR as the Economic Times reports. A case study software vendors BMC suggests that during Vodafone Essar’s partnership with IBM, good incentives were taken in the right direction but there were lot of redundancies and roadblocks yet. This deal will see IBM strengthening the IT operations over the next 4 years. D.D. Mishra, Vodafone India’s deputy general manager said of the deal, “ Every circle had its own way of managing IT,” “The major challenges came from disparate processes, approval matrices, and workflows followed by those circles .” Vodafone Essar recently partnered with Opera Software expanding its horizon. It has been steadily growing and consolidating by acquiring smaller, regional mobile players. Vodafone Essar have launch Vodafone Blue where users can log into their Facebook account easily, not only this Vodafone also went eco-friendly by introducing solar friendly handsets . Then in 2007, a majority stake in the company was acquired by Vodafone hence changing its name to Vodafone Essar. By: Denzil Lewis


